Return and Refund Policy

Thank you for shopping at Smiling Daily.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Smiling Daily.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Smiling Daily, accessible from https://smilingdaily.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order only after contacting us and giving reason for doing so.

The deadline for cancelling an order is within 48hours from the date on which you placed the order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: customerservice@smilingdaily.com

Upon our discretion, to deem your cancellation request valid, we will reimburse you no later than 14 days from the day on which we receive the returned Goods, and 7 days if goods have not been shipped out.

We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 21 days.
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. 

Please note that we have strict policy against choosing incorrect sizes, all our products have size charts and are mostly in Asian (China) size please correlate the size to your specific country such as (UK, US, EU size etc)

Returning Goods

You are responsible for the cost and risk of returning the goods to us as some of our products do not offer free return and shipping. Please note that we endeavour to reach an amicable solution for all return or refunds resolutions.

You should send the Goods at the following address:

Address to be issued to you based on item refund location.

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Shipping returns

To return your product, you should mail your product to the address given to you, or you can decline it when it is delivered by the courier, and this will have it sent back to our sender warehouse or supplier.

You will be responsible for paying for your own shipping costs for returning your item, if it is not covered for free returns. Shipping costs are non-refundable. If you receive a refund, and we have paid for the return shipping, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary, if you have requested an exchange.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smilingdaily.com and ask for the address where you are supposed to send your item to. In some instances your packaging might have a free refund and return allowance attached to it, and you will simply need to return it to the supplier.

In such a case, if you have received it after deciding that you do not want it, please do not accept it from the courier or postal service, when it delivered at your address, that is if you are available when it arrived. Either way you should not open the packaging, should you no longer need the item, especially if you know that you have communicated with Smiling Daily about a refund.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email below:

• By email: customerservice@smilingdaily.com